Philip Rivera
Eero Technical Support at Trusource Labs
Based in Round Rock, United States
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Seniority
Staff
Department
Other
Location
Round Rock
Industry
IT Services and IT Consulting
Company size
78
Contact information
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p•••••••@weareeverise.com
Phone
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Background
About Philip Rivera
Technical Support Analyst with 5 years of experience in troubleshooting both MAC and Windows Operating Systems. Adept in handling multiple units at one time, while keeping very detailed notes of installations, software setups, diagnostics, replacement parts requests, and quality assurance. Can provide excellent customer service by keeping customers informed of the repair process, answer questions, troubleshooting steps, and create appointments for drop-off, pick-up, and basic troubleshooting. Can use Windows Server to access Remote Connection, Active Directory, SCCM, SQL Query, and Remote Desktop Protocol. Can execute appointment management, writing corporate emails while meeting deadlines.
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