Philipp Trautmann
Head of Customer Intelligence at Zurich Insurance
Based in Cologne, Germany
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Seniority
Director
Department
General Business & Management
Location
Cologne
Industry
Insurance
Company size
47K
Contact information
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p•••••••@zurich.com
Phone
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Background
About Philipp Trautmann
Experienced manager and expert in Strategic Marketing, Customer Experience, CRM and Data Analytics. Extensive hands-on experience in building, developing, and leading teams of up to 12 people, as well as in process definition, restructuring, and change management. Successfully led strategic and operational projects with budget responsibility in the areas of Quality Management, Customer Operations, and Market Intelligence. Proven track record in developing and implementing CRM systems, improving customer retention through personalized approaches along the customer journey. Strong expertise in market research, KPI reporting, and building lead management processes. Additionally experienced in C-level stakeholder management, as well as in generating, analyzing, and evaluating data to derive strategic action plans.
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