Philippe Dagallier

Background

About Philippe Dagallier

At Compin (Rail Seats, Bus Seats, Interior of Trains), we deal with Contract Review, Order Booking, Backlog update, Billing and recovery of overdue invoices. On top of the management of the Customer Service team, I am in charge of long term Rail series set orders with Alstom. I deal with several supplier advanced stores to respond to customer call off within 48H. I have directly contributed to establish a trusted relationship with key customers such as Alstom and Nexter. I have allowed a better acknowledgement of orders within 2022 within less than 48h average. I am a member of the plant Management Committee. At Smiths Interconnect (Connectors, PCB Components, etc.), i contributed to create and shape a Customer Services team in Europe to respond to all inquiries in our business as first point of contacts (France, Italy, Germany, UK, India). We dealt with new leads inquiries, Requests for Quote, Contract Review, Order Booking, Backlog update and Expediting with Ops team. I had direct Sales responsibility for Mil-Aero & Rail EMS customers (Electronic manufacturing services) with annual price negociation, activity & forecast review. I was dealing with distributors for Annual pricing update, Sales lead attribution, Annual goods return under conditions. We managed successfully significant changes within our Operations without customer disruption (Site closure, Restructuring, Integration of a new business team). I was directly involved for any customer escalation taking the ownership of the action plan to recover the confidence. We went through the new ERP implementation successfully. I had the ownership as the commercial referent for all Sales process. We used up-to-date CRM system (Salesforce) and integrated ERP (Glovia), as well as Softwares such as Cognos and Power BI for our Sales Reporting & analysis. I have contributed to the improvement of those tools. I had the responsibility of "Trade Compliance Officer" for the french site (Management of Visual Compliance, Export Control, End User Statement, Export Licence). I was a member of the local french plant Management Committee.