Phillip Bui

Background

About Phillip Bui

Hi, I’m Phillip—a dedicated investigator and dispute resolution specialist with experience managing complex financial investigations and complaints in highly regulated industries. My background includes roles at the Australian Financial Complaints Authority, Bendigo and Adelaide Bank, and ANZ, where I developed skills in financial services regulation, payments governance, and risk management. At AFCA, I resolved challenging Add-on Insurance disputes by assessing evidence and drafting thorough preliminary assessments that balanced customer needs and financial firm obligations. At Bendigo and Adelaide Bank, I investigated financial crime, identified fraud networks, and prepared suspicious matter reports to mitigate risk. My work is grounded in analytical thinking, clear communication, and a commitment to delivering fair and practical outcomes. I’m now looking for new opportunities to apply my expertise in financial services regulation, payments governance, or risk management. I thrive in roles where I can collaborate across teams, drive continuous improvement, and contribute to a safe and reliable financial system. If you’re seeking someone who’s passionate about fair outcomes, customer protection, and building trust, I’d love to connect and explore how I can support your organisation’s goals.