Phillip Norris

Background

About Phillip Norris

A highly adaptable and accomplished Management Information Analyst / Developer, used to working in a fast paced and multi-client environment, with extensive experience in managing data and reporting for multiple blue chip organisations such as Microsoft, Groupon, Renault, Zara and Royal Mail. I have excellent analytical, design and problem solving skills, equally comfortable in the technical aspects of the role as well as the analytical insight that is required. My speciality in developing bespoke automated reporting suites for clients that are simple to maintain and assist key business decisions. Advanced MS Excel, MS Access and VBA Substantial experience developing and maintaining MI in a Contact Centre environment Excellent analytical, reporting and documentation skills Extensive knowledge of Call Centre metrics and Pipeline Management Able to identify trends and patterns within data Able to translate complex data into highly visual reports Strong attention to detail and quality control. Able to deliver work of a very high standard within demanding deadlines