Phoebe Huffmon

Background

About Phoebe Huffmon

Customer Support & Operations Leader | Technical Support Strategist | Team Builder | Process Optimizer I’m a results-driven operations and customer support leader with over 20 years of experience guiding high-performing teams, streamlining processes, and elevating customer satisfaction across technology, healthcare, and call center environments. I specialize in technical support leadership, billing compliance, and cross-functional collaboration—bringing clarity, strategy, and empathy to every challenge. Currently serving as Customer Support Manager at AllData, I lead billing and technical support teams, drive operational excellence, and partner across departments to enhance the customer experience. My background includes managing 150+ employees, launching training programs, and mentoring future leaders through roles at McKesson and Advanced Call Center Technologies. I’m passionate about empowering teams, solving complex problems, and creating systems that work—for customers, employees, and the business. Let’s connect if you’re looking for someone who blends strategic thinking with hands-on leadership.