Phylicia Thomas

Background

About Phylicia Thomas

I am a skilled and certified individual seeking remote opportunities in technical writing and IT support. My writing artistry was honed through obtaining my BA degree in Sociology from San Francisco State University. With my copywriting experience, I gained the precision needed to efficiently execute professional copy. As a business owner, I ran social media campaigns to attract sales. Furthermore, I have technical knowledge gained through the completion of my Google IT Support Professional Certificate. In addition to my current BA degree, I am also in the process of obtaining a B.S. in Cybersecurity and Information Assurance. Skills: Basic computer architecture, operating systems (Windows, Mac, and Linux), troubleshooting and customer service, iOS, Android, IT security, cryptology/encryption, hashing, network security, tcpdump, PowerShell, Bash, remote connection and virtual machines, computer networking, software management, routing concepts, VPNs and proxies, permissioning, package and software management, process management, resource monitoring, systems administration, configuration, centralized management, implementing/managing directory services, data management and recovery, UX design, UX research, copywriting