Phyllis Archer

Background

About Phyllis Archer

I'm a strategic senior leader passionate about leading global customer experience teams to deliver exceptional results for customers and the organization. My track record includes transforming customer organizations, improving KPIs, boosting customer satisfaction, and driving revenue growth in varying industries. I'm dedicated to implementing innovative initiatives that enhance the end-to-end customer journey, optimize touchpoints, and foster continuous improvement. Collaborating with cross-functional teams, I leverage customer insights and feedback to influence go-to-market and product roadmap strategies. I excel at building high-performing and empowered teams focused on achieving short-term and long-term goals. Cultivating trusted business partnerships and stakeholder relationships at all levels is my strength. My mission is to create a hospitality-centric experience and a competitive edge. CORE COMPETENCIES • Innovative Leadership • Staff Development & Retention • Customer Journey • Voice of the Customer • Metrics Establishment • Project Management • Customer Experience Service & Support • Sales & Business Development • E-commerce Operations Support • Operational Enhancement • Strategic Planning • P&L Management/Budgeting • Continuous Improvement • XFN Communications • Simplifying complex concepts • Requirement and content analysis • End-to-end Internal and external support