Pinak Pathak
Senior Group Manager AVP Operations at Wns
Based in Philippines
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Seniority
Manager
Department
Operations
Location
Philippines
Industry
Business Consulting and Services
Company size
62K
Contact information
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p•••••••@wns.com
Phone
5 credits+63 ••• •••• ••••
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Background
About Pinak Pathak
Over 15 years of experience in the BPO sector with diverse exposure in the fields of Travel & Transition Hands on in Service delivery & Client Communication. Have expert knowledge on Lean methodology and using them in identifying process gaps and suggest improvement plans on them. A proactive leader and planner with expertise in strategic operations plan, transition planning, staffing & target planning, resource management and service delivery. Proficient in setting up new processes, with proven ability to spearhead turnaround management initiatives. Possess excellent interpersonal, analytical & negotiation skills with proven track record of utilizing a process-oriented approach towards meeting SLAs and organizational objectives.
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