Piotr MacHowski

Background

About Piotr MacHowski

Executive manager and strategic project leader with over 20 years experience gained in large international and Polish companies, mostly IT and Telecom. Professional, motivated by challenges and respected for creativity and easy adaptation to new areas of business. Analyst, using the experience and education from IT world and business world (MSC in IT and Executive MBA). I have skills and experience in three areas: 🟢 Performance and quality increase: through development and improvement of business processes. I have deployed business process architecture in UPC Polska and created business process center of competence offering BPM, BPMN, SOA, Six Sigma, Hammer MM. I have developed company growth process, based on customer experience management (CEM, CX). Implementation of my recommendations resulted in: decrease of Call Center costs by 2 million PLN per year, decrease by half of response time for customer complaints without increasing of operational costs, increase of customer satisfaction from one of key operational processes by 40%(NPS) within 3 months and also without increase of costs. Program and process management: I have developed Program Management Office and run it for 6 years. I have managed a team of project managers managing up to 250 projects in parallel. I have designed infrastructure to manage after merger integration program and delivered status, risk and issue management functions in this program. I apply IPMA, PMI and PRINCE2 methodologies. Product research and development: I have designed and implemented a portfolio of location-based mobile products delivering new and sustainable source of revenues. I took active part in development of mobile premium services market in Poland. I am an author of concepts of innovative products: mobile photo blog and mobile payments system.