Verified recordFinancial Services

Pooja Bhatt

Manager at Fisdom

Based in India

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Seniority

Manager

Department

General Business & Management

Location

India

Industry

Financial Services

Company size

338

Contact information

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Email

1 credit

p•••••••@fisdom.com

Phone

5 credits

+91 ••• •••• ••••

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Background

About Pooja Bhatt

Over 9 years of experience, specializing in consumer payments and customer experience management- Currently working as an Associate Manager at PhonePe, responsible for managing end-to-end customer experience and transformations- Skilled in driving effectiveness and process improvements across consumer payments, managing compliance escalations - Successfully managing three teams: Service Management, Service Recovery, and Video KYC, ensuring high standards of customer support and interaction- Proficient in tracking, analyzing, and reporting on customer experience metrics to drive continuous improvement- Experienced in collaborating with product, design, automation, and tech teams to enhance customer satisfaction- Active member of the Diversity & Inclusion committee, contributing to a more inclusive workplace environment.

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Pooja Bhatt Email & Phone Number @ Fisdom | Kipplo Discover