Pooja Chatterjee

Background

About Pooja Chatterjee

"𝘙𝘦𝘢𝘭 𝘨𝘳𝘰𝘸𝘵𝘩 𝘪𝘴 𝘸𝘩𝘦𝘯 𝘺𝘰𝘶 𝘴𝘵𝘢𝘳𝘵 𝘤𝘩𝘦𝘤𝘬𝘪𝘯𝘨 𝘢𝘯𝘥 𝘤𝘰𝘳𝘳𝘦𝘤𝘵𝘪𝘯𝘨 𝘺𝘰𝘶𝘳𝘴𝘦𝘭𝘧 𝘦𝘷𝘦𝘳𝘺𝘥𝘢𝘺." 😃 From being a shy school student who once viewed classroom presentations as a punishment to confidently representing organizations in front of customers my journey has been one of continuous growth and self-improvement. 🌟 Hi I’m Pooja Chatterjee a management enthusiast with a passion for data-driven operations and process optimization. I specialize in maintaining updating and presenting data in an interactive and efficient manner. Leveraging my strong command over Excel and automation tools I create innovative solutions like automated dashboards that enhance operational workflows and deliver actionable insights. Operations management is my calling. I consistently seek to blend theoretical knowledge with practical applications using real-world scenarios to refine my skills. My professional experiences have allowed me to lead large-scale processes optimize workflows and develop CRM systems that streamline customer journeys and improve overall efficiency. At TheDeltacube.ai I’ve successfully designed comprehensive CRM systems automated workflows and developed interactive dashboards to ensure seamless B2C operations and elevate customer satisfaction. My ability to oversee the complete customer journey coupled with a focus on R&D has led to innovative solutions and actionable insights and I tend to learn & grow like this :) Previously at upGrad and Kraftshala I led large-scale operations managing end-to-end student success journeys and driving efficiency through data-backed strategies. I ensured a 100% turnaround time (TAT) and reduced manual effort by 80% through advanced Excel functions. I achieved a 90% accuracy rate in operations and streamlined processes by 50%. I consistently maintained high customer satisfaction and ensured a 95% smooth process by reducing manual efforts. Whether managing teams solving complex operational challenges or diving into data to uncover trends I love bringing a 𝘣𝘭𝘦𝘯𝘥 𝘰𝘧 𝘵𝘦𝘤𝘩𝘯𝘪𝘤𝘢𝘭 𝘱𝘳𝘰𝘧𝘪𝘤𝘪𝘦𝘯𝘤𝘺 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘧𝘰𝘤𝘶𝘴 𝘢𝘯𝘥 𝘢 𝘤𝘰𝘮𝘮𝘪𝘵𝘮𝘦𝘯𝘵 𝘧𝘰𝘳 𝘢 𝘩𝘶𝘮𝘢𝘯 𝘵𝘰𝘶𝘤𝘩 𝘪𝘯 𝘵𝘩𝘦 𝘸𝘰𝘳𝘭𝘥 𝘰𝘧 𝘈𝘐. I’m always eager to explore new challenges and opportunities to contribute to organizational growth and success. 🚀 Outside of work I'm passionate about helping students enhance their soft skills and creating best out of waste. Thank you for visiting my profile. 😊 Have a Good Day 🌈