Pooja Chaudhry

Background

About Pooja Chaudhry

Dedicated and forward-thinking professional with a passion for program management and customer success. Committed to driving excellence in program delivery and customer satisfaction. I have a varied 6+ years of experience in different fields and positions as I love exploring something new and more challenging every time. I am glad to elevate in my career path and finally work as a. Technical Program Manager at Get My Parking (2.5 years): Oversaw end-to-end project management, optimizing costs, expanding the product portfolio, and enhancing operational efficiency. Achieved 1.6x team productivity growth, and an 18% NPS increase, and successfully transitioned a pilot project into a USD 1.2 million annual revenue stream. Pioneered demo process automation, provided transparent weekly revenue reports, and secured promotion through exceptional stakeholder management. Client Success Manager at Qnary (1.5 years): Led high-touch client portfolio worth USD 200K, spanning Fortune 500 to startup leaders globally. Crafted engagement initiatives, identified improvement areas, and achieved an impressive 93% client retention rate. Orchestrated digital optimization, boosting Social Selling Index (SSI) scores by 85%, and managed a global freelance writing team for client expectations. Software Developer (3 years): Contributed to various software development projects, focusing on building efficient RESTful APIs and integrating payment gateways. Played a critical role in debugging and resolving production issues. Collaborated in team efforts to enhance user experiences, optimize online transactions, and create monitoring platforms. Worked on diverse projects, including Sales Prediction systems, website improvements, and more. I thrive in strategic planning, business transformation, cross-functional team management, market forecasting, and competitive intelligence. My passion for data-driven decision-making drives my commitment to creating lasting impact. My expertise has resulted in making sure that I achieve the commercial and financial objectives of my employer, and my insights have helped businesses succeed in dynamic landscapes. Let's connect and explore how we can achieve greatness together.