Pooja Das

Background

About Pooja Das

With more than 9 years of eCommerce experience in the fashion and lifestyle sectors, I coupled my sales, operations, and customer experience expertise with a Master's degree in Retail Management from London College of Fashion. My strengths lie in harnessing data for critical thinking, business growth, streamlining business processes, enhancing efficiencies, and fostering solid collaborations with both internal teams and external partners. Here's a Snapshot of My Journey So Far: As a category manager, surpassed expectations with 107% net sales at Tata Cliq Luxury in 2022 Reduced 4% CPT (calls per transaction) and improved CSAT score by 30%, analyzing problem areas from customer feedback followed by implementing efficient SOPs (processes) to improve customer experience. Shortlisted in the Blue Mint Executive leadership program, standing out amongst 200+ aspirants, and proudly clinched the 'Leaders of the Future' certificate from London Business School. Onboarded 100+ brands at Nykaa Fashion, resulting in a remarkable 6x surge in sales. Amplified net margins by approximately 5% at Nykaa Fashion and 10% at Fynd, owing to adept negotiation skills and crafting pivotal commercial agreements with brand associates. Beyond achieving business milestones, I'm an avid learner, always searching for the latest industry insights and tech innovations. I pride myself on leveraging analytics and presentation tools like Microsoft Excel, PowerPoint Presentation, Outlook, SQL, Adobe Analytics, Tableau, ChatGPT, and more, to solve problems, elevate customer experiences, and improve the team's productivity. In my free time, I like to paint, meditate, watch awareness and educational content on YouTube, and learn new technology/ applications to upskill myself. Let's connect and chart new horizons together!