Pooja Jain

Background

About Pooja Jain

I’m a Customer Success & Operations leader with 7+ years of experience driving scalable systems, building cross-functional alignment, and enabling success across the customer lifecycle in fast-paced SaaS environments. My core strength lies in building the CS Ops backbone, whether it’s onboarding journeys, renewal forecasting, product adoption playbooks, or CRM process automation. I’ve worked closely with CS, Product, and RevOps teams to streamline internal workflows, automate manual tasks, and improve data visibility for decision-making. Highlights: 1. Built CS operations from the ground up for multiple startups, scaling with precision and empathy 2. Designed and implemented onboarding frameworks that reduced time-to-value by 30% 3. Created self-serve systems and automated sequences on platforms like HubSpot, reducing manual touchpoints 4. Partnered with Product & Marketing to roll out platform-wide UI updates with clear, CS-friendly messaging 5. Deep experience with tools like HubSpot, Quicksight, Arrows, Napkin, and more I enjoy solving systemic problems, reducing silos, and helping teams work smarter, not just harder. If your company is scaling fast and needs a strong customer ops partner to bring structure and clarity to chaos, I’d love to connect. Open to: Customer Success Operations | Operations Management | CS Strategy | Onboarding & Adoption | Remote-first SaaS Roles