Pooja Monga

Background

About Pooja Monga

With over 16 years of experience in operations, logistics, and business transformation within DHL, I am a change leader and strategist who is passionate about transforming ideas into reality. As the Vice President of Global OMS First Choice, I provide global leadership in shaping and executing the operations management framework that underpins DHL’s performance, customer centricity, and continuous improvement. My role combines strategic oversight, understanding of diverse markets, transformational leadership, and operational excellence. Throughout my career, I have worked in different countries and functions, gaining valuable insights and perspectives on the diverse needs and challenges of DHL's global business. I have successfully pitched, designed, and executed strategic initiatives and projects that align with DHL's vision and values. I enjoy breaking down complex topics into simple and understandable concepts, and empowering my team to deliver top quality, uncompromisingly customer-centric IT solutions.