Pooja Pooja

Background

About Pooja Pooja

As a Customer Service Representative at Walmart, I have honed my skills in managing customer inquiries and transactions precisely and efficiently. My role involves handling over 100 customer interactions daily, achieving a 98% satisfaction rate. By implementing precise transaction protocols, I have also contributed to a 15% improvement in cash flow accuracy. My collaborative efforts with team members have led to a 20% increase in task completion rate and operational efficiency. Previously, I worked with the Glo-bus Business Strategy Simulation, where I collaborated with cross-functional teams to optimize inventory tracking and management, resulting in a 20% increase in task completion rate. My educational background includes a Bachelor of Education in Mathematics and Economics from Guru Nanak Dev University, India, and a Strategic Global Business Management course from Conestoga College, Brantford, ON. These experiences have equipped me with a strong foundation in strategic business management and quantitative techniques. I possess a diverse skill set that includes customer service, financial transactions, order fulfillment, and inventory management. My software knowledge spans CRM systems, Microsoft Office Suite, and SAP System. I am a Certified Recruitment Professional and have completed an Advanced Customer Service Strategies course. Additionally, my volunteer work with the Anti-Corruption Foundation of India as a Community Engagement & Membership Coordinator has enhanced my community engagement and content creation skills. What sets me apart is my ability to combine strategic thinking with practical problem-solving skills, ensuring exceptional service delivery and customer satisfaction. My adaptability and leadership qualities make me a valuable asset to any team. I am eager to bring my expertise and passion for customer service to a corporate environment, where I can contribute to achieving organizational goals and driving success.