Verified recordIT Services and IT Consulting

Pooja Shivakumar

Technical Account Associate at Oracle

Based in Bengaluru, India

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Seniority

Staff

Department

Information Technology

Location

Bengaluru

Industry

IT Services and IT Consulting

Company size

199K

Contact information

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p•••••••@oracle.com

Phone

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+91 ••• •••• ••••

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Background

About Pooja Shivakumar

Career Highlights: 10 months of Experience as a Cloud Engineer and Technical Account Associate Career Profile: Working on Infrastructure and Application Monitoring using OEM 13.5 | Troubleshooting System and Performance Issues | Handling L1 issues in AWS and OCI Cloud | OEM Agent Upgrades and Migrations | Good Experience in Linux and Windows | Good Experience in SQL and OAS Reports Profile Summary: o System Administration - including managing the Incident ticket queue, responding to proactive monitoring alerts, executing change controls, routine maintenance, performance monitoring, and Monitoring diagnostics o Generating and Analyzing monthly Service Availability reports o Hands-on experience OEM Agent fixed and upgrades o Managing User and Group Administration in OEM Cloud Control

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