Pooja Singh

Background

About Pooja Singh

Head of Key Account Services and Relations | Regulatory Compliance Expert | FMCG industry With over 10 years of expertise in Key Accounts and Services Management. Focusing on driving customer satisfaction through engagement, maintaining healthy relations and driving operational excellence. In my current role as Head of Organic Food Transaction Certificate at CERES, I lead a high-performing team in Germany, overseeing complex compliance operations & Organic certificate management across various branch offices worldwide. Responsible for clients globally, ensuring they meet the rigorous global standards such as EU Organic, USDA NOP, GB Organic, and other key certifications. Global Compliance Leadership: Extensive experience in managing organic certification processes, transaction certificates, and mass balance audits for international clients. Bridging Compliance & IT with Digital Transformation: Passionate about leveraging technologies such as cloud base tools, automated compliance systems, digital auditing etc to optimize service work flows and increase operational efficiency. Ensuring strong regulatory compliance & Food safety. Working on TRACES, OID, NAQS & MS office suite for various Global Organic certifications, ensuring seamless data integration and compliance verification. Open to exploring new opportunities in Account Management & Services especially in FMCG, Pharma, and IT.