Poonam Bera
Customer Experience Manager at Tata Motors
Based in Kharagpur, India
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Seniority
Manager
Department
Customer/Client Service
Location
Kharagpur
Industry
Motor Vehicle Manufacturing
Company size
75K
Contact information
Reveal Poonam's email and phone
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p•••••••@tatamotors.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Poonam Bera
Customer service professional in the automotive industry with a meticulous eye for detail and over 6 years of experience. Holding a record of boosting customer retention by a striking 95%, and characterized as a 'relentless force in driving operational excellence' by CEO of the dealership Contribute to the creation and implementation of best practice quality vision, strategy, policies, processes, and procedures to aid and improve operational performance. Contribute to new business initiatives and projects and review and communicate the impact on Quality.
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