Poonam Rustagi

Background

About Poonam Rustagi

15+ years of experience in Business System Automation digital marketing product development Service development operations management and leadership & development. Managed teams of up to 50 employees and budgets of up to $120M annual spend while meeting aggressive goals. - Drive Business Efficiency by enabling the business system like Salesforce Hubspot Microsoft NAV Wrike etc - Vendor Management- Integration between multiple Business system through rapidionine zapier adverity Supermetric etc hubspot - Salesforce Salesforce - Microsoft Dynamic AWS etc.. - Product Development & Delivery Management - Business Operations Management - Process Excellence - Change Management & Transition Management - Defining Governance Model - Budgeting P&L & Risk Management - Hiring Talent & Building Leadership Pipeline - People Management - Customer Relationship Management - PMO Dept Process Excellence IT and Tech development - Build a complete ecosystem and accountable for all Business system at the regional level. - Accountable for client delivery & optimization (both technical & process) mentoring & empowering of team leader & their engineering teams. - Work with business & technology leaders & recommend right solution approaches to meet company's strategic goals - Led key strategic accounts & Delivery management using Agile mind-set (Scrum) identifying risks & on-time quality delivery - Experience in Employee Engagement Models Best Employer Culture Exit & Entry SIS ( Salary Increase Survey) Communication Healthcare etc. using Confirmit SPSS Dimensions GATE & MS. - Supported pre-sales activities by proposal building client presentations etc. - Engineering resources utilization as per organization's KPIs. - Client management project resourcing. - MCA Certified PMP Study Facilitation Program & Certified LEAN Six Sigma with track record of leadership in enhancing productivity quality successful technology transition & customer satisfaction. - Lead System Research & Transformation and Roll out Salesforce Wrike Hubspot Microsoft NAV inhouse platfom Heroplatfom - Created & administered a centralized knowledge/MIS repository on SharePoint to enhance independent problem management reduce learning curve of new hires & on shore consultants. - Achieved ~40% efficiency through multiple kaizen events. - Co-ordinating with multiple stakeholders and teams like Executive Leadership Partners Technology team QA team HR Clients Consultant and Sales etc… • Native Hindi and English; Lived and worked in Delhi - Gurugram Bangkok.