Prab Brar

Background

About Prab Brar

Hardworking, proactive and accomplished IT professional offering more than 18 years of progressive experience covering project management (with goal of achieving PMP certification in 1st quarter of 2022), service delivery management, business system analysis, implementations, internal ISO audits, quality assurance, testing, quality control for private, public and non-profit organizations. Experienced in identifying business gaps, gathering and documenting business requirements and use case scenarios, documenting functional and non-functional requirements, creating UAT test plans, test cases, testing and validation test results. Strongly believes in the structured process based approach, and use of emerging technologies in the delivery of IT services to customers, which can foster the quality and quantity of services delivered. Proficient in managing ITIL framework, successful implementation of ITIL processes for large organizations, and adoption of ITIL best practices. Proven ability to manage multiple projects, presenting the technical solutions for business requirements, aligning technology to business needs and satisfy customer expectations by meeting service level agreements or objectives. Capable of identifying opportunities to improve efficiency and productivity without compromising on quality whilst rapidly familiarizing with new technologies and industry developments and trends, recognizing their potential to add business value and ensuring the seamless, integration of new systems and applications.