Prabal Panda
Team Leader at Cognizant
Based in Bengaluru, India
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Seniority
Manager
Department
Operations
Location
Bengaluru
Industry
IT Services and IT Consulting
Company size
352K
Contact information
Reveal Prabal's email and phone
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p•••••••@cognizant.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Prabal Panda
With over 14 years of experience, I am a results-driven Team Lead at Cognizant with 8+ years of expertise in team management and process optimization. I lead a team of backend support associates, focusing on the review and management of customer accounts to identify and resolve fraudulent activities. I consistently meet SLA targets and customer support metrics, while enhancing team capabilities through quality improvements and training initiatives.I am dedicated to delivering exceptional customer service and driving continuous improvements to operational processes. My collaborative approach involves working with cross-functional teams, including Customer Care, Risk, and Compliance, to ensure operational excellence and achieve both team and organizationalgoals.I am committed to fostering a high-performance team culture, identifying process gaps, and implementing solutions that promote efficiency, productivity, and long-term success.
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