Prabhat Roy

Background

About Prabhat Roy

I am carrying 7+ years of experience in the IT industry with hands on experience on Application Production Support, maintenance, and development using SQL Server Management Studio, ETL tools and other BI tools.• Skilled in MS SQL Server 2012, 2016 and 2017 with relevant 5 years of hands-on experience in SQL support, Application support and Production Support Environment.• Analyzing, identifying root cause, and resolving technical problems by understanding business rules operations, product features and technical solution.• Experience working on job scheduling tools Autosys and Ticketing tools like Zendesk, JIRA and Service Now etc. where I am responsible to provide technical support 24x7 within the given SLAs.• Provide complete support in Production environment and other BAU activities. Manage and resolve technical support Incidents/Tickets.• I can be considered as an excellent team member with ability of quickly learn and to work under high pressure situation.• Willing to explore and learn new technologies wherever possible.• Experience working on Support Tickets and daily BAU activities.• Involved in implementation and customization of change request.• Providing 24x7 On-Call Support on ROTA basis.• Working as an SME and providing KT to new joiners.• Monitoring the requests & responses received from the Client and Stakeholders.• Taking up the issue with DEV team & fixing up the issue.• Providing the DB support in production enhancements.• Writing up queries & preparing reports based on the requirements provided by management.• Involved in survey sample preparation for Customer and Partner.