Prabhdeep Kaur

Background

About Prabhdeep Kaur

I am a results-driven professional with extensive experience in customer service, team leadership, and operational management. With a proven track record of exceeding performance targets and improving customer satisfaction, I specialize in fostering strong client relationships, driving team success, and implementing data-driven strategies. I am currently exploring leadership opportunities in roles such as Customer Service Manager, Branch Manager, and Operations Manager. As a Branch Manager at Pay2day, I led daily operations, managed a team of 10, and exceeded sales targets by 15%. I drove customer engagement through tailored strategies and training programs, improving team performance and customer retention. In my role as Cash Manager at Canadian Tire, I supervised a team of 15, improved transaction accuracy, and ensured compliance, achieving a 99.5% accuracy rate in cash handling. I hold a diploma in Business Analysis from Seneca College and a Bachelor of Commerce from Panjab University. My skill set includes financial analysis, sales and marketing, CRM software (Salesforce), data analysis, and strategic planning. I am proficient in tools like Excel, Tableau, Google Cloud, and QuickBooks, enabling me to optimize processes and enhance customer experiences. What distinguishes me is my ability to balance operational excellence with exceptional customer service. My focus on training, performance improvement, and relationship management has consistently led to better team results and customer satisfaction. With multilingual communication skills in English, Hindi, and Punjabi, I excel at connecting with diverse client bases and ensuring inclusive service.