Prachi Sharma
Customer Service Officer at Fidi Global Alliance
Based in Brussels, Belgium
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Seniority
Staff
Department
Customer/Client Service
Location
Brussels
Industry
International Trade and Development
Company size
34
Contact information
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p•••••••@fidi.org
Phone
5 credits+32 ••• •••• ••••
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Background
About Prachi Sharma
A result oriented professional with nearly 10 years’ experience in Front Office Operations, Process Management, Training & Guest Relation Management in 5 Star Luxury Hotels. Additional 5 years' experience in Customer Care and Management in the International logistic organization, working with multicultural teams across 100+ countries 2 years Management Training Program from Oberoi Centre of Learning & Development, India Certified Department Trainer since 2011. Developed service standards and operational policies including planning & implementing effective counter measures to control running costs. Cross functional work experience with good knowledge of Training, Revenue Management, Housekeeping, Sales & Marketing. Well versed with property management systems like Opera, Fidelio, Micros,Vision,CRM etc Received the prestigious The CEO Award and The Pride of Oberoi Hotels, incl. Team of the Quarter Award for 2 consecutive years
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