Pradeep Kumar Dobhal

Background

About Pradeep Kumar Dobhal

Result-oriented professional with a proven record of achievement in conceiving and initiatives & Ideas. Implementing initiatives & ideas. Competent professional with approx. 24 years of experience in: Program Management, Project Management, Customer Management, Driving Innovation, Team Management, Process Consultancy. Having working experience with onsite and offshore delivery models. Technically sophisticated professional having Experience in Program Management, Project Management, Transitioning and transformation and stake holder management. End to End program Management with Transition & Transformation value. Competent in managing the end-to-end service delivery involving assessing and implementing effective solutions to customer needs with an aim to improve client satisfaction. Skilled in establishing Service Level Agreement (SLAs) with business units and IT stakeholders by evaluating risks, cost, resource requirements and schedules; and submitting adequate delivery opinions. Defining service guidelines that serve as benchmark of excellence service delivery as per global standards and SLAs; analyzing data for continuous improvement in delivery and improving client satisfaction.