Pragati Bourasi

Background

About Pragati Bourasi

Dedicated and results-oriented Customer Service Representative with 5 years of experience in the BPO industry, specializing in delivering exceptional customer support. Equipped with extensive training in project and time management, I possess a deep understanding of adhering to company policies while ensuring customer satisfaction through effective problem resolution. With a proven ability to handle multiple tasks simultaneously, I excel in providing prompt and high-quality resolutions. Moreover, I am committed to fostering and nurturing professional relationships with clients, recognizing their importance in driving profitability and achieving business results. As a driven professional with over 5 years of experience in Business Process Outsourcing, I am genuinely passionate about customer handling and resolving queries. My unwavering commitment to delivering exceptional quality resolutions sets me apart. Proficient in Microsoft Office and Salesforce, I thrive in dynamic environments and thrive on collaborating with cross-functional teams to drive innovation and achieve strategic business objectives. With an open mindset and a constant desire for growth, I am eager to explore new opportunities where I can contribute my expertise to a forward-thinking organization. Let's connect and explore how, together, we can create a meaningful impact.