Pragati Singh
Senior Customer Service Associate at Coforge
Based in Noida, India
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Seniority
Staff
Department
Customer/Client Service
Location
Noida
Industry
IT Services and IT Consulting
Company size
33K
Contact information
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p•••••••@coforge.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Pragati Singh
I am an accomplished Customer Service and Team Leadership professional with over six years of progressive experience in managing high-performing teams and optimizing service delivery in fast-paced, customer-centric environments. My expertise lies in performance management, process improvement, and strategic team development, consistently leading to enhanced customer satisfaction (CSAT), reduced attrition, and improved operational KPIs such as Average Handling Time (AHT) and First Call Resolution (FCR). Throughout my career, I have demonstrated a commitment to driving cross-functional collaboration, resolving escalations with empathy and precision, and maintaining service excellence through robust quality control initiatives. I take pride in being a proactive communicator and a motivational leader, dedicated to fostering a culture of continuous improvement, employee engagement, and client success.**Team Solar Pvt. Ltd, Gurugram* December 2023 – October 2024 - Led a team of 12+ customer service representatives, providing coaching, performance feedback,
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