Pramod Prabhakaran

Background

About Pramod Prabhakaran

Sept 2021-Present Human Resource Process • Amazon (US Process) • Bridging management and employee relations addressing demands, grievances, pay and leaves. • Checks on responses and cases raised as required to ensure a high degree of accuracy and ongoing service delivery by effectively using DALI (Salesforce) • Identify gaps in the supporting documentation and also areas where the level of employee service could be improved driving increased numbers of questions/ queries being resolved at first contact. • Develop overall HR strategies, systems, tactics and procedures. • Report to management and provide decision support through HR metrics. Dec 2018–September 2020 Business Development Manager • Al Jaber Real Estate & Services • Building and maintaining customer relationships. • Overseeing customer account management, including negotiating contracts, renewing contracts and agreements to maximize profit. • Overseeing special projects and tracking progress. June 2016–October 2018 Senior Business Developer • 5C Technologies • Noida, India Marketing & Business Development • Locate or propose potential business deals by contacting potential customers and Closing new business deals. • Understanding customer needs, developing negotiating strategies and creating long term relation. • Creating engaging social media strategies • Assisted in seasonal digital marketing brand campaign July 2015–April 2016 E-Commerce Coordinator • CMA CGM • Chennai, India • Marketing & Support o Created and managed e-commerce projects within company’s project system. o Marketed new products to existing clients and to prospects and monitored product adoption & usage. o Point of Contact for Customers and Support Team covering Middle East, Sri Lanka, Pakistan & India. o Improve customer satisfaction through better service. • Communications & Business Reporting o Analyzed & reported ‘Key Performance Indicators’ including traffic volume, quality and conversion rate. o Enabled key business decisions by delivering reports on critical sales and marketing data. Jan 2012–Sept 2014 Assistant International Business Sales • LYCATEL – LYCAMOBILE-Paris, France • Account Management & Marketing o Identified & acquired new accounts and retained existing accounts through e-commerce platform. o Appointed & trained Channel partners and monitored sales activity for meeting monthly targets. o Tracked competitive landscape and retained clients through regular relationship visits. o Prepared monthly detailed schedules for all assets, liabilities and reconciliation of vendor accounts.