Pranav Agrawal

Background

About Pranav Agrawal

Automation Manger with over 13+ years of experience in the field. I have a proven track record of leading and managing support teams, providing technical leadership, and driving continuous improvement initiatives. My expertise lies in application support, quality assurance, and technical support in Agile environments. Throughout my career, I have gained extensive experience in automation and Robotic Process Automation (RPA). I am proficient in using tools such as JIRA, ServiceNow, UiPath, Automation Anywhere, Test Complete, and Microsoft Office. I excel in project management, software development life cycle, global operations and data management, client servicing, root-cause analysis, and team building. In my current role as an RPA Support Lead at Accelirate Softech Pvt. Ltd, I am a lead in Robotic Operation Center department. I am responsible for the continuous development and improvement of the entire team. I collaborate closely with IT and other teams to enhance application support and ensure quality, cycle time, and operating efficiency. Additionally, I provide technical expertise and guidance to a team of analysts, particularly in process automations and productivity. During my tenure at HCL Technologies as a Technical Lead, I focused on quality assurance and product/technical support. I successfully managed user stories, conducted GUI testing, functional testing, and regression testing. I also provided technical support and product training to resellers and the internal sales team. My responsibilities included troubleshooting issues, root cause analysis, and handling change management, incident management, and problem management. In terms of education, I hold a Bachelor's degree in Mechanical Engineering and a Diploma in Mechanical Engineering. I have also acquired certifications in RPA development, RPA infrastructure fundamentals, AWS Cloud Practitioner Essentials, customer service training, LEAN (Yellow Belt), design thinking, and 3D printing. I am a highly motivated and result-oriented professional, committed to delivering excellence in application support and customer success. With my strong technical skills, leadership abilities, and continuous improvement mindset, I bring value to any organization I work with.