Pranav Prabhat

Background

About Pranav Prabhat

A dedicated professional with several years of qualitative experience in Operations, Client servicing and Statutory Compliance in the banking industry, holding a Permanent Resident ship for Canada. Completed Investment Funds in Canada course from Canadian Securities Institute. Also Pursuing Canadian Securities Course, Branch Compliance Officer’s Course and Branch Manager’s Course as licensing courses from Canadian Securities Institute. Appreciable understanding of Brand Management, Customer Relationship Management and Commercial Awareness. Excellent communication skills in verbal, written and presentation work gained through customer service experiences and active participation in co-curricular activities. Decisive thinker, skilled influencer, collaborative and personally credible. Multi-tasker with excellent analytical & interpersonal abilities with constant zest to acquire new skills. Great listener and adept at resolving customer issues quickly. Proficient at Business Analysis, negotiation, consultancy, people management. Effectively coaching, leading and training the team to deliver exceptional service to our customers in a complex and fast paced environment. Developing the team to deliver strong business results while adhering to internal practices and processes. Owning the overall success of the branch by enhancing the institutions presence to establish and maintain new and current customer relationships, developing business in the community. Overseeing the day to day branch operations to protect the bank’s assets and comply with all regulatory, legal and ethical requirements. Core work values comprise of integrity, diversity, empathy and responsibility. Acting as a change champion and leading the team in supporting the institution’s strategic priorities. Role modelling digital leadership through promotion of alternate customer channels. Partnering with the team to enhance employee engagement.