Pranay Joshi

Background

About Pranay Joshi

I specialize in IT Service Management and Project Governance, ensuring seamless operations, rapid incident resolution, and continuous service improvement. With 16+ years of experience, I’ve built a career around Major Incident Management, Problem Management, Change Management, and SLA Governance, helping organizations enhance efficiency and minimize downtime. One of my most impactful experiences was leading a high-stakes major incident resolution that threatened business continuity. Through decisive action, cross-functional collaboration, and strategic escalation, my team restored services 50% faster than standard resolution times, preventing significant revenue loss and strengthening client trust. Beyond firefighting, I drive proactive problem management, reducing recurring incidents and optimizing processes for long-term stability. My expertise spans BMC Remedy, Gasper, AATMA, and Euvantage, along with stakeholder engagement, escalation handling, Project Coordination and Governance, Escalation Management and audit readiness. I thrive in dynamic environments where service excellence is paramount. If you're looking for a seasoned ITSM professional to streamline operations, mitigate risks, and enhance service delivery, let's connect. Open to relocation and new opportunities. Let’s discuss how I can add value to your team!