Pranay Kumar

Background

About Pranay Kumar

For more than 15 years I have led Sales & Marketing team focused on customer & partnership success, sales, marketing and data-driven insights. I strongly believe that customer service is an attitude and not a job title or department. Humans are meant to be valued. I've led teams helping customers make informed buying decisions pre-sale and post-sale, driving customer satisfaction and retention. I apply mathematical knowledge and data science to uncover and leverage insights. I also use visualisation tools like Tableau and R to showcase the interesting findings. I showcase my exceptional presentation skills using tools like Canva and PowerPoint to visually display the service offerings that helps me convince the stake holders and customers. As a leader, I have built and grown new service vertical and complemented team members’ natural talent, so each team member can contribute their strengths, allowing them to excel and maximising the overall team’s productivity. I have worked in a niche industry like Business Aviation and I have also worked with Travel, Banking, EdTech companies. I feel very fortunate because I have become a better person in terms of managing time, understanding customers and learning new things quickly. I am excited to use this experience and knowledge going forward. The learning should never stop and the show must go on. Highlights: • Managing high value clients ( USD 5-10 M) • Customer & client service excellence and new business development • Key Account Management • Managing local and international teams and clients • Sales strategy - pre & post-sales • Marketing research, Influencer Marketing, Events and Trade Shows • Digital Marketing tools like GA, GA 4 • Original research like collecting the first party data and analysis • Predictive analytics, data science, and visualisation • Training, coaching, knowledge management, and establishing best practices • Exceptional PowerPoint, Excel, and Analytics skills