Pranil Chavan

Background

About Pranil Chavan

Client Location- NRB Bearings LTD Fort Mumbai. Customer Support Engineer-(From 3rd Aug 2016 to till date) • Troubleshooting Responsible Repair and Maintenance Desktop / Laptops EUS. Related to Hardware & Networking Issues. • Handling AD new user creation, account unlock-lock process, host ID deletation etc. • Using call logging ticketing tool FirstHive for maintain SLA • Installation /Formatting Win7/10/11 professional (32 & 64 bits). • Installation & Configuration Common Network Printers; local printers. • Regular User data Backup Process through File Fort Application. • Installation /EPO McAfee Endpoint security, Crowd strike falcon installation EUS • Installation an upgradation of websence for proxy server application. • Outlook 2007/10/13/16 Configuration and Installation POP/Exchange Account. • Installation & configuration of Various Third party application of client requirement invoicing process, Government E-tendering (Railway; Defense; Aerospace etc. bsware for Audi invoicing & DGFT for Export dept. lateral praxis for CS-Legal dept. BNP Paribas convertor for Finance & Account Dept.) Process as IT requirements. Digital Signature installation configuration process of dept. AS requirement of Users. • Installation and configuration VPN (Fortclient Version 4.5 & 5.4 with settings). • Provide Remote Desktop Support Various location through remote application.(Any desk, TeamViewer, WebEx meeting video calling; Microsoft Teams). • Installation & Configuration Host File entry & java settings,(ERP, WINDCHILL, DOCS, Import Application.) Invoicing application. • Working & co-ordinate with various clients IT teams (i.e. IT Infra, SOC, DBA). • Installation Oracle Client 8i & Tod 9.5 • Maintain of IN/OUT process of IT material & Documentation, IT e-scarp material policy, Co-ordinate Vendors Suppliers, Call logging process & Inventory management. • Providing EUS/Cabin User Support. User Feedback Process month end