Pranjul S.

Background

About Pranjul S.

Experienced Customer Specialist with a proven track record in the B2B industry, showcasing expertise in Negotiation, Operations Management, Customer Service, Sales, and Strategic Planning. Adapt at overseeing various Customer Service Sub-Functions, including Contact Centre, Back Office, Key Accounts, Claims, and Complaints, as well as contributing to Customer Service Development initiatives. Demonstrated success in mitigating challenges within Customer Excellence, driving process re-engineering, implementing process optimization strategies, facilitating technological upgrades, and seamlessly managing process migrations. I possess a comprehensive understanding of system and tech requirements, collaborating with local and global tech teams to customize tools. This ensures alignment with usability standards, work processes, and compliance with country regulatory procedures. As a certified facilitator, I have delivered over hours of training both in India and at the Asia Pacific level. My approach is characterized by a fun-loving team spirit, leading by example to foster a positive work environment. Above all, Customer Centricity is intrinsic to my professional DNA. Leveraging my extensive experience, I judiciously impart skills and knowledge to the teams under my guidance, empowering them to deliver optimal results for both customers and the organization.