Prantak Singh
Technical Support Engineer 1 at Dell Technologies
Based in Gurugram, India
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Seniority
Staff
Department
Information Technology
Location
Gurugram
Industry
Computer Hardware Manufacturing
Company size
137K
Contact information
Reveal Prantak's email and phone
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p•••••••@delltechnologies.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Prantak Singh
Personable and knowledgeable IT support technician with over 3 years of experience assisting customers with various hardware and software-related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support. Onboarded and trained all incoming junior tech support specialists. Answering questions about installation, operation configuration, and customization of Dell Technologies products. Drive operational excellence through quality closures and efficient management of issues. For critical matters, use our systems to provide remote diagnostic technical support. If there’s an issue with a customer's product, we will analyze it, identify the cause, recommend a solution, and document the problem.
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