Prashant Barge

Background

About Prashant Barge

I am a Production Support Specialist with 8+ years of experience in the Banking and Financial Services (BFSI) domain, delivering resilient and compliant IT operations across leading institutions including Citi, HDFC Bank, and Yes Bank. My expertise lies in supporting and stabilizing Core Banking applications, ensuring business-critical processes core financial transactions run securely and on time. I have consistently demonstrated the ability to lead high-severity incident resolution, manage DR drills, and streamline support processes aligned with ITIL frameworks. Core Skills & Tools Incident, Problem & Change Management (ITIL) Job Scheduling: Autosys, Control-M Databases: SQL, Oracle, MySQL OS & Scripting: Linux, Shell scripting (Bash) Monitoring: AppDynamics, Dynatrace ITSM Tools: ServiceNow, Jira, Confluence What I Deliver Proactive monitoring through dashboards & alerts, reducing P1 incidents and escalations. Automation & batch workflow optimization, improving SLA compliance and minimizing manual effort. Disaster Recovery planning and execution, with 100% SLA adherence during quarterly drills. Audit-ready compliance documentation for RBI and internal governance. Leadership & mentoring, building strong L2/L3 support teams with effective SOPs and knowledge sharing. I take pride in being the bridge between technology and business, ensuring transparent communication with stakeholders and seamless collaboration with DBAs, developers, and business users. My goal is to continue growing as a Production Support Lead and contribute to global banking organizations with operational resilience, automation, and compliance-driven support.