Prashant Gangwar

Background

About Prashant Gangwar

PROFESSIONAL SYNOPSIS • Accomplished and integrity driven professional offering over 21+ years of business success on national and international levels with strong concentration and enormous experience in Operations & Customer Service (Insurance & Telecom) Industry. • Have hands on experience on Strategic & Tactical Planning - Operations Management - Business Excellence - Internal Process Audit – Collection & Persistency - Control Review & Measures - Process Enhancement - Change Management - Underwriting & Claims – Compliance & Risk Management - Training and Development - Team Management – Cross sell / Upsell & Business Development. • Managing the Business Process Analytics for Conceiving/implementing short/long-term plans for achievement of process objectives • Proficient at managing, training, & leading teams for running Insurance Operations & experience of developing procedures, providing leadership to Branch operations as a Profit Centre. • Recognized as a leader with strengths in establishing business processes, defining continuous improvement processes, building consensus and delegating right task to the right person. • A strategic planner with expertise in designing systems & procedures and contributing towards improved performance, heightened productivity and enhanced internal controls. • Certified in Green / Yellow Belt. • Excellent interpersonal, communication and organizational skills with proven abilities in team management, customer relationship management and planning. • Demonstrated business acumen, broad industry knowledge and market appreciation, recognized ability to quickly appreciate the dynamics of new and different environments and to redefine processes, improve execution and utilize technology to enhance performance, exceed targets and achieve objectives. • Proven ability to identify, recruit, engage, develop and retain the best performers with the greatest potential, whilst building flexible, adaptable and high achieving teams.