Prashant Jamnik

Background

About Prashant Jamnik

With extensive experience in IT support and management, I specialize in troubleshooting and resolving IT-related issues for HPE GreenLake management services in private cloud environments. Utilizing ITIL best practices, I effectively coordinate across multiple teams to support business units, focusing on Change, Incident, Problem Management, and CMDB implementation for seamless operations. My technical expertise includes server management with iLO, OneView, and Intelligent Provisioning, as well as configuring HPE ProLiant, Apollo, SD Flex, Synergy Frames, and SimpliVity devices. In addition to my work with HPE, I provide comprehensive support for Dell enterprise clients, employing Salesforce CRM for efficient case management. I administer server management through OpenManage Server Administrator, iDRAC, and Lifecycle Controller to ensure optimal performance of Dell PowerEdge servers. My commitment to customer satisfaction drives me to prioritize ticket resolution, delivering high-quality support for hardware, software, and network issues through various communication channels. Key Skills: • ITIL Best Practices: Incident, Change, Problem Management, Configuration Management (CMDB), Knowledge Management • Server Management: HPE iLO, OneView, Intelligent Provisioning; Dell OpenManage, iDRAC; Server setup, RAID configuration, OS deployment • Storage & Network Management: HPE ProLiant, Apollo, SD Flex, Synergy Frames, SimpliVity; Dell PowerEdge servers • Virtualization: VMware ESXi; VM creation and management • Ticketing Systems: ServiceNow, Salesforce CRM (SFDC) for efficient case management • Remote Access Tools: Knowledge bases, escalation procedures; clear communication with end-users • Patch Management: Maintaining system security and functionality • Documentation & Reporting: Accurate records of customer interactions and solutions; updating documentation for knowledge sharing By showcasing these skills, I aim to contribute effectively to IT operations and enhance user experiences in any organization.