Prashant Pareek
Customer Success Operations Manager at Netbrain Technologies Inc
Based in Hyderabad, India
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Seniority
Manager
Department
Customer/Client Service
Location
Hyderabad
Industry
Software Development
Company size
453
Contact information
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p•••••••@netbrain.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Prashant Pareek
As a Customer Success Operations Manager, my goal is to create predictability and efficiency in managing the customer success business. I achieve this by developing and optimizing processes and tools that enable our team to effectively execute key customer success motions. I lead cross-functional initiatives to drive enablement, adoption, and reduce churn in our low-touch segment of customers.Previously, as a Customer Success Manager with Gainsight, a leading success platform, I worked with customers in North America, EMEA, and India, managing a median portfolio ARR of $100K. I focused on driving incremental value throughout the subscription period and partnered with Sales to identify opportunities for revenue growth and ensure timely renewals.
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