Prashanth Aggadi
Lead Consultant at Infosys Limited
Based in Ellington, United States
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Seniority
Manager
Department
General Business & Management
Location
Ellington
Industry
Business Consulting and Services
Company size
201 to 500
Contact information
Reveal Prashanth's email and phone
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p•••••••@••••••.com
Phone
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Background
About Prashanth Aggadi
15+ years of experience in implementing complex transformation projects with Service Management and Monitoring solutions at various client locations. Led end to end Project implementations as Technical Architect and Solution Consultant for IT Service Management, Customer Service Management from ServiceNow. Proficient in delivery of solutions for Financial, Utilities and Retail domains involving Requirement gathering, Feasibility Analysis, Effort Estimation, Implementation Workshops, Technical solution design, Configuration and development, System Integrations, User Acceptance Testing, End User Training and Deployment. Also has experience in Pre-Sales and conducting Implementation Assessments. ServiceNow Certified Implementation Specialist Customer Service Management ServiceNow Certified System Administrator Certified ITIL V3 Foundation Application Toolset: ServiceNow ITSM, ServiceNow CSM, ServiceNow ITOM, BMC BPPM solutions, BMC Monitoring solutions like BEM,BPM Performance Assurance & SRM tools managing Agile Framework using JIRA
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