Verified recordMobile Computing Software Products

Prashanth Gopinath

Technical Customer Success Manager at Pouchnation

Based in Petaling Jaya, Malaysia

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Seniority

Staff

Department

Customer/Client Service

Location

Petaling Jaya

Industry

Mobile Computing Software Products

Company size

Contact information

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p•••••••@pouchnation.com

Phone

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Background

About Prashanth Gopinath

Technical Customer Success Manager with 15+ years of experience across SaaS, telecom, and large-scale operations, managing enterprise accounts across Southeast Asia. Proven track record of 100% customer retention, successful onboarding of complex clients including large theme parks and mass events (10K+ attendees) and driving product adoption through consultative solution delivery.Operates at the intersection of Product, Sales, and Customer Success, influencing product roadmap with real-world operational insights while building strong relationships with executive stakeholders and venue owners. Currently pursuing a Master’s in Counselling, strengthening advanced communication, empathy, and stakeholder management capabilities critical for enterprise success.

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