Prashanth Manae

Background

About Prashanth Manae

As a service availability/ Delivery manager I work collaboratively with multiple stakeholders, IT teams and vendors. I work closely with Application life cycle Management and IT Capacity Management to develop and refine IT availability requirements by following the Problem and Change Management processes. Able to quickly establish credibility with the client and the delivery teams,producing reports and presentations to effectively communicate availability to the stake holders. Demonstrated ability and experience in developing and managing successful client relationships Proven experience and knowledge in IT infrastructure operations and delivery environment. playing a vital role in creating long term healthy service provider customer relationships, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery Proficient in Agile methodologies. ITIL Foundation certified. KEY RESPONSIBILITIES: Building a personal relationship with key client staff. Successful service delivery - SLA achievement and high level of customer satisfaction. Monitoring overall performance of services. Good communication around issues and opportunities –get things done, make things happen. Collaborating with senior management on client account management. Ensuring operations teams are aware of changes and are prepared. Building service reports and automation. Service reporting and hosting service delivery meetings.