Prashanth Nataraj

Background

About Prashanth Nataraj

Operation Management Professional with vast experience in client servicing, P&L management, project management, business management, vendor partnership, account management, service delivery management, strategy formulation, transition & transformation, client relationship management and team management Adept at interfacing with customers to understand business and technical requirements, mapping client’s requirements; demonstrated problem analysis, resolution skills, ability to troubleshoot and solving problem quickly & completely, implemented procedures, service standards for business excellence. Expertise in handling processes, identifying improvement areas & implementing adequate measures to maximize customer satisfaction level, thorough knowledge in Customer Relationship Management with flair to excel in a customer focused approach that fosters trust and allegiance. Strong record of delivering challenging projects from feasibility to the implementation stage, ensuring on time deliverables within pre-set cost parameters, meeting deadlines and turnaround time without compromising on quality norms and adhering to SLA; setting up targets and maintaining CTQ targets Managed & led teams for running successful process operations and experience of developing procedures, service standards for business excellence. Ability to manage multiple high-stakes initiatives in a global environment.