Prashanth Rao
Senior Director, Business Operations (Project Delivery, Quality) at Operative
Based in United States
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Seniority
Other
Department
Other
Location
United States
Industry
Software Development
Company size
780
Contact information
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p•••••••@operative.com
Phone
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Background
About Prashanth Rao
Seasoned Engineering Leader with 30+ years of experience in leading enterprise-scale initiatives across SaaS, AdTech, Insurance, and Banking domains. Proven success in program governance, stakeholder engagement, risk management, and Agile/Waterfall delivery. Skilled at driving digital transformation, managing budgets up to $10M, and delivering high-quality solutions that meet strategic and business objectives. Strong track record in test automation (BDD, exploratory, risk-based testing), quality metrics, UAT governance, and defect prevention strategies. Adept at partnering with Product, Engineering, and Support to elevate product quality, reduce customer complaints, and enhance release readiness. Skilled in program governance, release management, risk mitigation, and stakeholder communication to ensure on-time, on-budget delivery. Recognized for building global teams, streamlining delivery frameworks, and ensuring client satisfaction with measurable results. Specialties: o Business & Program Management: Demonstrates expertise in business strategy, program leadership, and transformational initiatives, managing portfolios using methodologies like Scrum, Kanban, and Waterfall. o Program & Project Management: Agile, SAFe, Scrum, Waterfall, Hybrid Delivery o Release & Delivery Management: Release planning, deployment governance, Cutover & Rollback planning, Sprint Planning, Reviews, Sprint Ceremonies o Customer Support: Results-driven customer support specialist with passion for delivering seamless resolutions at troubleshooting, handling escalations, and turning challenges into opportunities for customer satisfaction. o P&L / Budget Management:$30M+ Annual revenue support, cost optimization & vendor management o Governance & Risk: Budgeting, Compliance, Change & Risk Management o Stakeholder Engagement: Executive Communication, Cross-Functional Leadership, Client Partnership o QA Strategy & Governance: Test Automation (BDD, Selenium, JUnit, Cucumber), Exploratory & Risk-Based Testing | Performance & UAT Management, Quality Metrics, Compliance & Process Maturity, Test governance, production readiness, post-release validation o Tools & Analytics: KPIs, dashboards, JIRA, Confluence, PowerBI, EazyBI, MS Project, MS Office o Domains: SaaS, AdTech, Insurance, Banking
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