Prashanth Sharma

Background

About Prashanth Sharma

Support Analyst ( Client Support) • 3+ Years of experience as IT Support Analyst & Business Development. • Providing service for short term financial solutions Industry in USA Market. • We are capable of handling various short term finance transactions such as Payday Loan, Check Cashing, Installment Loan, Title Loan and Auto/Equity Loan. • Managed, resolved and controlled high level client and customer support issues. • Performed network administration; created user groups and user accounts; reset passwords. • Logged customer requests into Heat; managed and monitored status of all customer requests. • Applied service packs to workstations. • Provide first call resolution to ensure customer satisfaction. • Answering incoming calls from clients, processing emails and logging calls. • Attending calls from clients. • Resolving Client Issues in Oracle, sql,Data Base. • Email support to Clients and International calls. • Proficient in Internet and Microsoft office Suite-word, Excel, power point. • Implement new strategies, working at us shifts. • Remote support was provided through LANDesk, PC Anywhere, and Go To Assist. • Maintained a technical working knowledge of products supported by the department. • IT sales & Marketing, Business Development.