Prashanth Siricilla

Background

About Prashanth Siricilla

Experience on various IT Services of Service-Now tool like Incident and Problem Management Service Catalog Requests Configuration Management Knowledge Management Reporting Asset Management change management Integration with Web Services Reporting discovery and service orchestration. Knowledge on creation and configuration of service catalogs email notifications Inbound actions user interfaces workflows data imports and exports business rules driven user interfaces and attributes home Pages and reports. Good Knowledge and understanding of ITSM/ITIL/ITBM and ITOM best practices. Hands on experience workflows and flow designers Hands on experience on LDAP integrations and Soap rest Integrations. Experience in integrating tools in ServiceNow and other similar tools using Mid Server web services email. Experiences working with Business Rules Client Scripts UI Policies UI Scripts UI Actions UI Pages Script Includes Access Control Lists transform maps data sources and transform scripts. Creating scheduled tasks monitoring the ticket queues and generating statistics. Maintain Single Sign-On integration. Good Understanding in gathering Systems Requirements Analysis Design Coding Testing Implementation and Documentation. Configure Service-Now tool for the defined processes. Design and develop scripts for any customization required. Supporting Power shell scripting in workflows. Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy Client Script UI Action and Business Rules. Worked on ITBM Develop and oversee IT budgets allocate resources efficiently monitor expenditures and ensure cost-effectiveness in IT operations.