Seniority
Manager
Department
Information Technology
Location
Mumbai
Industry
Banking
Company size
101K
Contact information
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p•••••••@axisbank.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Prateek Joshi
As a Senior Software Engineer at Axis Bank, I have been leading the development of innovative AI solutions that enhance customer service and operational efficiency. I spearheaded the creation of the bank's first Generative AI Chatbot, which handles over monthly queries with 95% accuracy, reducing customer service costs by 20%. I also engineered real-time streaming using WebSockets and Vercel AI SDK, achieving sub-200ms response times for dynamic multi-modal interactions. In addition to AI, I have a strong background in microservices architecture and security. I architected a config-driven microservice platform for the insurance marketplace, driving $15M incremental revenue by enabling rapid onboarding of 15+ providers and dynamic product configuration. I also designed secure authentication systems using Auth.js with custom JSON Web Encryption (JWE) and RBAC, safeguarding 500K+ monthly user interactions and achieving zero security breaches post-launch. My goal is to leverage my technical expertise and leadership skills to drive digital transformation and innovation in the banking sector.
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