Prateek Khurana

Background

About Prateek Khurana

Prateek is a seasoned leader in Applied Intelligence and Data Analytics, with over 18 years of experience helping global clients achieve measurable transformation through data-driven insights and AI-led solutions. He has delivered impact across industries including Utilities, HR, Finance & Accounting, Healthcare, FMCG, and Customer Service, building a reputation as a trusted advisor and solution architect.Prateek specializes in bridging business priorities with advanced AI capabilities, leading cross-functional teams of Data Scientists, Engineers, Visualization SMEs, and Functional Analysts to design and scale analytics solutions. He has successfully set up and matured Data & AI teams for clients, embedding sustainable frameworks for insights generation, root cause analysis, and automation that directly improve operational efficiency and decision-making.His recent focus has been on Generative AI, conversation analytics, agentic AI frameworks, and prompt engineering, enabling enterprises to move beyond traditional analytics into deeper insights from customer interactions, agent performance, and operational processes. These solutions empower organizations to evaluate behaviors such as resolution effectiveness, empathy markers, objection handling, silence detection, and cross-sell attempts—turning unstructured conversations into actionable intelligence.Beyond delivery, Prateek is deeply engaged in presales and solutioning, driving client due diligence, productivity glidepath modeling, and ROI-driven solution architecture. He partners with stakeholders across functions to ensure solutions are not only technically sound but also aligned with business outcomes and commercial viability.On the technical side, he brings strong proficiency in Python, R, SAS, SQL, Tableau, Power BI and Web Analytics tools, with expertise spanning predictive modeling, NLP, forecasting, text analytics, and storytelling with data. His experience cuts across back-office operations, customer service centers, finance functions, utilities, and HR operations, giving him a unique ability to contextualize analytics within real-world business problems.Recognized for his solution-owner mindset, Prateek combines strategic vision with executional rigor. He thrives on building AI-to-ROI pathways, helping organizations navigate the adoption curve from strategy and pilots to scaled, business-impacting AI deployments. Passionate about innovation and team growth, he continues to mentor talent, shape analytics capabilities, and drive the future of data-led transformation.